FAQ
Have questions about our packaging products, box sizes, materials, or ordering process? We’ve answered some of the most common questions to help you choose the right products for your business. If you need additional assistance, please contact our team.
1. Products & Box Sizes
How do I choose the right box size?
Choose a box that comfortably fits your product while leaving enough room for protective packaging, if needed. Consider your product’s length, width, height, weight, and fragility when selecting a box.
How are box dimensions measured?
Box dimensions are generally listed as Length × Width × Height. Please review the product description to confirm the measurement format and whether dimensions refer to the inside or outside of the box.
What box sizes are available?
Boxes ASAP offers packaging options in different sizes to accommodate a variety of products and shipping needs. Browse the product listings to view the available sizes and specifications for each item.
Can I find boxes for large, small, or irregularly shaped products?
Different box styles and sizes are available for different packaging requirements. Review the product dimensions and description to identify an option that suits your product. If you need help selecting a suitable box, contact our team.
Do you offer custom-sized boxes?
Custom sizing availability may vary. Please contact our team with your required dimensions, product details, and estimated quantity to discuss possible options.
2. Materials & Product Specifications
What materials are your boxes made from?
Material composition varies by product. Corrugated boxes are made from corrugated fiberboard, which typically consists of paperboard liners with a fluted layer between them. Refer to the individual product listing for specific material information.
What is the difference between single-wall and double-wall corrugated boxes?
Single-wall boxes contain one fluted layer between two liners, while double-wall boxes contain two fluted layers separated by liners. Double-wall construction may provide additional strength for certain applications. The appropriate choice depends on your product’s weight, dimensions, and shipping conditions.
How do I know which box is suitable for my product's weight?
Check the product specifications and any stated weight or load limits before ordering. The right box depends on the product’s weight, dimensions, fragility, and shipping method. When in doubt, contact our team for assistance.
Are packaging materials included with the boxes?
Packaging accessories, such as tape, cushioning, or protective materials, depend on the product purchased. Check the individual product description to confirm what is included.
Are product specifications the same for every item?
No. Sizes, materials, construction, and other specifications may vary by product. Always review the relevant product page before placing an order.
3. Orders & Order Modifications
How do I place an order?
Browse our online catalog, select the product you need, choose from the available options, and follow the checkout process to submit your order.
Can I change my order after placing it?
Order changes may be possible before an order has been processed or shipped. Contact our team as soon as possible with your order details. We cannot guarantee modifications once processing or shipping has begun.
Can I cancel an order after placing it?
Cancellation eligibility depends on the order’s current status and our applicable order policies. Please contact our team promptly to ask whether your order can be cancelled.
Can I add more items to an existing order?
Contact our team to check whether additional items can be added. Availability depends on the order’s processing status, and a separate order may be required.
How can I check my order status?
Use any order confirmation or tracking information provided to you. If you need further assistance, contact our team with your order number.
What should I do if I ordered the wrong size or product?
Contact our team as soon as possible. If the order has not yet been processed, we may be able to help with a correction. Changes are subject to order status and applicable policies.
4. Payments & Checkout
What payment methods do you accept?
Available payment methods are displayed during checkout. Please review the payment options shown on the website before completing your purchase.
Is online payment secure?
Use the website’s checkout process to submit your payment information. Available payment processing and security details should be reviewed at checkout or in the applicable website policies.
Why was my payment declined?
A payment may be declined because of incorrect payment details, insufficient funds, or a restriction imposed by your bank or payment provider. Verify your information or contact your payment provider for help. You may also try another available payment method.
Will I receive an order confirmation after payment?
After successfully placing an order, check for an order confirmation on the website and in the email address provided during checkout. If you do not receive confirmation, contact our team before placing the order again.
Can I change my billing or shipping information after checkout?
Contact our team immediately if you need to correct your details. Changes may be possible before the order is processed or shipped, but cannot be guaranteed.
5. Shipping & Delivery
Where does Boxes ASAP deliver?
Please review the shipping information available on our website or at checkout to confirm delivery availability for your address.
How much does shipping cost?
Shipping charges may depend on the products ordered, destination, order quantity, and applicable delivery options. Any available shipping charges should be reviewed during checkout before completing your purchase.
How long will delivery take?
Delivery times may vary depending on product availability, destination, shipping method, and order processing time. Refer to the delivery information provided for your order.
Can I change my shipping address after placing an order?
Contact our team immediately if your shipping address needs to be changed. Address changes may not be possible after an order has been processed or handed over to the carrier.
What should I do if my order arrives damaged or is missing items?
Contact our team with your order details and a description of the issue. Photos of any visible damage and the packaging may help us review the matter. Any resolution will be subject to the applicable order policies.
6. Returns & Refunds
Can I return a product?
Return eligibility depends on the product purchased and the applicable return policy. Please review the website’s return policy or contact our team before sending an item back.
How do I request a refund?
Contact our team with your order number and the reason for your request. Refund eligibility, processing, and timing are subject to the applicable refund policy.
Can I return an item if I selected the wrong size?
Please contact our team to review your options. Returns or exchanges for incorrect selections depend on the product and applicable return conditions.
7. Customer Support
How can I contact Boxes ASAP?
You can contact our team by phone at +1 713-853-6943, +1 713-853-6841 or visit the Contact Us page on our website for available contact options.
What information should I provide when requesting assistance?
To help us assist you efficiently, include your order number if applicable, the product name, relevant dimensions or specifications, and a clear description of your question.
I cannot find the answer to my question. What should I do?
If your question is not covered here, please contact our team. We will help you find the relevant product information or direct you to the appropriate support resource.
Still Have Questions?
We’re here to help you explore packaging and shipping supplies for your business.
Contact Boxes ASAP to get assistance with product specifications, sizing, ordering, or other questions before making a purchase.