Last Updated: October 17, 2026
1. Overview
At Boxes ASAP, we aim to provide quality packaging products and reliable packaging solutions to our customers. This Return & Refund Policy explains the conditions under which products purchased through our website, https://boxesasap.com/, may be returned, replaced, or refunded.
Because packaging products may be manufactured according to specific sizes, materials, quantities, and printing requirements, return eligibility may vary depending on whether an order contains standard or custom-made products.
Please review this policy before placing an order. Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.
2. Return Eligibility and Return Window
Eligible products may be returned within 7 from the date of delivery, subject to the conditions outlined in this policy.
To qualify for a return, the following conditions generally apply:
- The product must be eligible for return under this policy.
- The product must be unused and in its original condition.
- The product must not have been altered, damaged, or improperly stored after delivery.
- The customer must provide valid proof of purchase, such as an order confirmation or invoice.
- The return request must be submitted within the applicable return window.
- The customer must obtain return authorization from Boxes ASAP before shipping the product back.
Certain products, particularly custom-manufactured or custom-printed packaging, may not be eligible for returns unless they are defective, damaged during delivery, incorrectly supplied, or otherwise subject to a remedy under applicable law.
3. Custom and Printed Packaging Products
Boxes ASAP may offer packaging products customized to customer specifications, including custom dimensions, printed logos, artwork, colors, graphics, and other design requirements.
Because these products may be manufactured specifically for an individual customer, custom-made and custom-printed products are generally not eligible for returns or refunds due to a change of mind, incorrect customer-provided specifications, or customer-approved artwork errors, except where required by applicable law or expressly agreed in writing.
Customers are responsible for reviewing and approving the final artwork, product dimensions, colors, text, and other specifications before production begins.
If a custom product arrives damaged, contains a manufacturing defect, differs materially from the approved specifications, or is otherwise non-conforming, please contact us so we can assess the issue and determine an appropriate remedy.
Depending on the circumstances, the remedy may include replacement, correction, reprinting, or a refund, subject to applicable law and the terms of the order.
4. Damaged, Defective, or Incorrect Orders
We encourage customers to inspect their deliveries promptly upon receipt.
If your order arrives damaged, contains missing items, includes incorrect products, or does not conform to the agreed specifications, please notify us as soon as reasonably possible.
To help us investigate and resolve the issue, please provide:
- Your order number or invoice number.
- A description of the issue.
- Clear photographs of the affected products and packaging, where applicable.
- Photographs of visible shipping damage, if relevant.
- Any other information reasonably needed to assess the claim.
Please submit your report within 7 after delivery, where practicable.
We may request additional information or arrange an inspection before determining the appropriate resolution.
Depending on the nature of the issue and applicable law, we may offer a replacement, reprint, correction, refund, or another appropriate remedy.
We will not use an internal reporting deadline to deny a remedy where doing so would violate applicable law.
5. How to Request a Return
To initiate a return or report a problem with your order, follow these steps:
- Contact Boxes ASAP using the contact information provided on our website.
- Include your order number, purchase date, and reason for the return request.
- Provide photographs or other supporting documentation if requested.
- Wait for our instructions and return authorization, where applicable.
- If the return is approved, follow the return shipping instructions provided by our team.
Please do not ship products back without receiving return instructions. Unauthorized returns may delay processing.
Approval of a return request does not waive any statutory rights you may have under applicable law.
6. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return and applicable law.
- Change of Mind: For eligible returns that are not caused by an error on our part, the customer will be responsible for return shipping costs unless otherwise stated in writing or required by law.
- Damaged or Defective Products: Where the product is damaged, defective, incorrectly supplied, or otherwise non-conforming due to an issue attributable to us, Boxes ASAP will cover reasonable return shipping costs or provide another appropriate arrangement where required by law or agreed with the customer.
- Custom Orders: Return shipping and other costs for custom products will be assessed according to the circumstances, the applicable order terms, and applicable law.
Any return shipping charges, restocking fees, or deductions will be disclosed where required by law before the return is finalized.
7. Refund Eligibility and Processing
Refunds may be issued for approved returns, cancelled orders, unavailable products, or other circumstances in which a refund is required under applicable law or the applicable order agreement.
Once an approved return has been received and inspected, we will notify you of the refund decision.
If approved, the refund will generally be issued to the original payment method unless otherwise agreed or required by law.
Refund processing times may vary depending on the payment provider, financial institution, and payment method.
Estimated Processing Time: 5–10 business days after approval.
This estimate does not include any additional time a bank or payment provider may require to post the refund.
We will not impose a restocking fee or make a deduction unless it is permitted by applicable law and disclosed as required.
8. Order Cancellations
Customers who wish to cancel an order should contact us as soon as possible.
Cancellation eligibility depends on whether the order has been accepted, materials have been committed, production has started, or the products have already been shipped.
Standard products may be eligible for cancellation before fulfillment begins, subject to the applicable order terms.
Custom-made or custom-printed products may not be cancellable after production has started, except where required by law or expressly agreed in writing.
If we approve a cancellation or are unable to fulfill an accepted order, any refund due will be processed according to the applicable order terms and law.
Any cancellation charges must be lawful and consistent with the applicable agreement.
9. Non-Returnable Items
Unless applicable law requires otherwise, the following items may be excluded from ordinary change-of-mind returns:
- Custom-sized boxes manufactured to customer specifications.
- Custom-printed packaging, including products featuring customer artwork or branding.
- Products manufactured or procured specifically for a customer.
- Products that have been used, altered, or damaged after delivery due to customer handling or storage.
- Products returned outside the applicable return window without an approved exception.
This list does not prevent customers from seeking appropriate remedies for defective, damaged, misrepresented, or non-conforming products under applicable law.
10. Exchanges and Replacements
Exchanges and replacements are subject to product availability, manufacturing capacity, and the circumstances of the request.
If a replacement is approved for a damaged, defective, or incorrectly supplied product, we will communicate the next steps, including any applicable shipping arrangements.
Custom replacements may require additional production time.
Where a replacement cannot reasonably be provided, we may offer another remedy as required by applicable law or agreed with the customer.
11. Chargebacks and Payment Disputes
If you believe a charge is incorrect or have a concern about an order, we encourage you to contact us first so we can investigate the issue.
We will make reasonable efforts to resolve legitimate billing and order disputes.
Nothing in this section restricts your legal rights to dispute a transaction with your payment provider or financial institution.
12. Exceptions and Legal Rights
This Return & Refund Policy is intended to explain our standard return procedures. It does not exclude, restrict, or replace any mandatory consumer rights or remedies available under applicable federal, state, or other relevant laws.
Where applicable law requires a return, replacement, refund, or other remedy, we will comply with those requirements.
If any provision of this policy is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
13. Changes to This Policy
Boxes ASAP may update this Return & Refund Policy from time to time to reflect changes in our products, order procedures, business operations, or applicable legal requirements.
Updates will be published on this page with a revised “Last Updated” date.
The applicable policy for an existing order will be determined in accordance with the order terms and applicable law.
We encourage customers to review this policy before placing an order.
14. Contact Us
For questions about returns, refunds, cancellations, damaged products, or replacement requests, please contact us:
Company Name: Boxes ASAP
Location: Houston, Texas, United States
Website: https://boxesasap.com/
Email: [email protected]
Phone: +1 713-853-6943
Mailing Address: 14942 S POST OAK RD STE 100 HOUSTON, TX 77053
Please include your order number in all return and refund inquiries so our team can assist you efficiently.