Last Updated: October 17, 2026
1. Overview
At Boxes ASAP, we aim to process and deliver your packaging orders as efficiently as possible. This Shipping Policy explains how orders placed through our website, https://boxesasap.com/, are processed, shipped, and delivered.
Boxes ASAP is a packaging solutions provider based in Houston, Texas, United States. We may offer standard packaging products, custom-sized boxes, printed packaging, and other packaging solutions.
Shipping timelines and delivery options may vary depending on product availability, order quantity, customization requirements, manufacturing schedules, destination, and carrier availability.
By placing an order, you acknowledge that shipping and delivery are subject to this policy and the terms provided during checkout or in your accepted quotation.
2. Shipping Locations
We ship orders to eligible delivery addresses within the United States, subject to product availability and shipping restrictions.
Our current shipping coverage includes: the contiguous United States.
Shipping availability for Alaska, Hawaii, U.S. territories, military addresses, remote locations, and other destinations may vary.
If we cannot deliver to your selected address, we will contact you to discuss available alternatives.
International shipping, if offered, will be subject to separate shipping options, charges, customs requirements, and applicable restrictions.
3. Order Processing Time
Order processing begins after the order has been accepted and any required payment, artwork approval, or production information has been received.
For standard, in-stock products, the estimated processing time is 3 business days.
For custom-sized, custom-printed, or specially manufactured packaging, processing and production may require 3 business days, depending on the complexity and quantity of the order.
Processing times are estimates and may vary due to:
- Order quantity and product specifications.
- Custom printing and artwork approval.
- Availability of raw materials.
- Manufacturing capacity and production schedules.
- Payment authorization or verification.
- Incomplete shipping details or other information required to fulfill the order.
Business days generally exclude weekends and applicable public holidays, unless otherwise stated.
An order confirmation does not necessarily mean that production or shipment has begun.
4. Custom Packaging Production
Certain Boxes ASAP products may be manufactured according to customer-specific requirements, including dimensions, materials, printing, colors, artwork, and quantities.
For these orders, production may begin only after the necessary specifications and artwork have been approved.
Customers are responsible for reviewing and approving proofs or other production details when provided.
Any delay in submitting required information or approving artwork may affect the estimated production and delivery date.
If a material production delay occurs, we will make reasonable efforts to notify the customer and communicate an updated estimate.
5. Shipping Methods and Delivery Estimates
Available shipping methods and estimated delivery timelines will be displayed at checkout or provided in the applicable quotation or order confirmation.
Available options may include standard shipping, expedited shipping, freight delivery, or other transportation services, depending on the order and destination.
These estimates generally refer to transportation time after an order has been processed and released for shipment. They may not include manufacturing or other pre-shipment processing time.
Unless expressly guaranteed in writing, delivery dates are estimates and are not guaranteed.
6. Shipping Charges
Shipping charges may depend on the following factors:
- Delivery destination and distance.
- Order weight, dimensions, and package volume.
- Quantity of boxes and number of shipping units.
- Selected shipping method.
- Freight requirements and special handling.
- Applicable surcharges or additional delivery services.
The applicable shipping charge will be displayed at checkout or specified in your written quotation before the order is finalized.
Some orders may qualify for special shipping rates, negotiated freight arrangements, or other delivery terms where expressly offered.
Any additional charges that require your approval will be communicated before they are incurred, where practicable and as required by law.
7. Order Tracking
Where tracking is available, tracking information may be provided by email, through your customer account, or through another communication channel.
Tracking details may not become active immediately after a shipping label is created.
Carrier tracking information is provided to help you monitor your shipment. Updates and delivery scans are managed by the applicable carrier and may occasionally be delayed.
If tracking information is unavailable or your shipment appears delayed, please contact our customer support team for assistance.
8. Shipping Address and Delivery Instructions
Customers are responsible for providing accurate and complete shipping information at checkout or when confirming an order.
Please verify the following before submitting your order:
- Recipient or business name.
- Street address and suite or unit number, if applicable.
- City, state, and ZIP code.
- Contact telephone number, if required by the carrier.
- Special delivery instructions, where supported.
If you identify an error after placing an order, contact us as soon as possible.
We cannot guarantee that an address change or delivery instruction can be accommodated after an order has been processed or handed over to the carrier.
Additional charges resulting from incorrect addresses, redelivery, address corrections, or other carrier services may apply where permitted by law and disclosed as required.
9. Delivery Attempts and Undeliverable Shipments
Carriers may make one or more delivery attempts according to their own procedures.
If a shipment cannot be delivered because the address is incorrect, access is unavailable, the recipient cannot be reached, or other delivery requirements are not met, the carrier may hold, redirect, return, or otherwise handle the shipment according to its policies.
If an order is returned to us as undeliverable, we will contact the customer where reasonably possible to determine the next steps.
Additional shipping or redelivery charges may apply where permitted by law and consistent with the applicable order terms.
Any refund or remedy for an undeliverable shipment will be assessed according to our Return & Refund Policy and applicable law.
10. Delays and Circumstances Beyond Our Control
Shipping and delivery may be affected by circumstances outside our reasonable control, including:
- Severe weather and natural disasters.
- Carrier service interruptions.
- Transportation or freight network disruptions.
- Public emergencies or government restrictions.
- Labor disruptions.
- Unexpected manufacturing delays or material shortages.
- Incorrect shipping details or customs-related delays, where applicable.
We will make reasonable efforts to communicate significant delays when we become aware of them.
If we cannot ship your order within the time promised, or within the timeframe required by applicable law, we will provide the notice, cancellation option, refund, or other remedy required by law.
For applicable U.S. mail, Internet, and telephone order sales, we comply with the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule, including its shipping-delay notice and consent or refund requirements.
11. Damaged, Missing, or Incorrect Shipments
Please inspect your delivery upon receipt and contact us promptly if:
- Your shipment arrives visibly damaged.
- Products are missing from your order.
- You receive the wrong product or quantity.
- The delivered products do not conform to the agreed order specifications.
Please provide your order number, a description of the problem, and photographs of the products and shipping packaging where available.
We may coordinate with the carrier or request additional documentation to investigate the issue.
Where appropriate, we will work with you to arrange a replacement, correction, refund, or other remedy in accordance with our Return & Refund Policy, the applicable order terms, and applicable law.
Please retain the shipping packaging and affected products until we advise you otherwise, if reasonably possible.
12. Freight and Large-Volume Orders
Large-volume packaging orders may require palletized freight, commercial delivery services, or specialized transportation arrangements.
For these orders, shipping costs, production timelines, delivery arrangements, unloading requirements, and other conditions may be specified separately in a written quotation.
Customers should confirm whether the delivery location can accommodate the selected carrier and shipment size.
Any special equipment, limited-access delivery, liftgate service, appointment delivery, or other additional services should be agreed upon in advance where applicable.
13. Shipping Restrictions
Some carriers or destinations may be subject to restrictions based on package size, weight, accessibility, or service availability.
We may be unable to ship certain orders to PO Boxes, remote destinations, or addresses that cannot accommodate the shipment’s dimensions or delivery requirements.
Any applicable restriction will be communicated during checkout, quotation, or order processing when reasonably practicable.
We reserve the right to contact customers to arrange an alternative shipping method when the originally selected service is unavailable.
14. Order Cancellation and Shipping Changes
If you wish to cancel an order or change its shipping method, please contact us as soon as possible.
Changes may not be possible after manufacturing has started, the order has been packed, a shipping label has been issued, or the carrier has collected the shipment.
Any additional charges or cancellation consequences will be handled according to the applicable order terms, our Return & Refund Policy, and applicable law.
If we cancel an order or cannot fulfill it, we will provide any refund or other remedy required by law.
15. Risk of Loss and Delivery Confirmation
Shipment tracking and delivery confirmation may be used to establish the progress and reported delivery of an order.
Ownership, risk of loss, and responsibility for products during transportation will be determined by the applicable order agreement and governing law.
Nothing in this policy transfers risk or limits customer rights in a manner prohibited by applicable law.
If a shipment is reported as delivered but cannot be located, please contact us promptly so we can help investigate with the carrier.
16. Contact Us
If you have questions about shipping, delivery estimates, tracking, freight arrangements, or a delayed shipment, please contact us:
Company Name: Boxes ASAP
Location: Houston, Texas, United States
Website: https://boxesasap.com/
Email: [email protected]
Phone: +1 713-853-6943
Mailing Address: 14942 S POST OAK RD STE 100 HOUSTON, TX 77053
Please include your order number in your inquiry so we can assist you more efficiently.